Privacy Policy

Sports Performance Services Ltd (SPS) are committed to protecting your privacy and keeping your data safe.  If you have any questions or concerns about this policy or SPS Ltd’s use of your personal information, please email 

This policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

We encourage you to read this policy carefully to understand our views and SPS’s practices involving the use of your personal data and sets out information about your rights under applicable laws.

By visiting you are accepting and consenting to the practices described in this policy.

Information we may collect from you:

If you subscribe, join our “Massage Matters” community or register for a Plan on the SPS site,

Search for a product, place an order on our site, participate in any promotion, survey or course

 we will collect information about you including your name, surname, contact number and email address. You may also give information including financial, credit card, personal description and photograph.

We will use this information to: 

  • allow you to log in to your account, once it has been created

  • administer access to your account and ensure its security

  • Provide the subscription or service requested

  • keep our systems secure

  • contact you about your account where required. 

If you contact us, including in person, by post, telephone, emails or through forms available on the SPS website

You can contact us in various ways, including by emailing us, sending us mail or by telephone. If you contact us in any of these ways, we will collect the information that you choose to provide and will use it:

  • to investigate any query that you raise with us

  • to provide any advice or assistance that you request from us

  • keep you up to date with news about SPS’s activities by email and by post

If you are not a SPS graduate, Massage Matters community colleague or current student

but interact with our organisation, we may collect and hold information about you if you:

  • contact us by any means with an enquiry

  • visit our website

  • make an online purchase

  • book an event with us

  • purchase a product or service by phone

  • engage with us on our social media platforms

  • access the SPS office or business premises at any of our sites (CCTV)

  • join and/or renew a subscription using our website, or fill in any forms

If you apply for a job with us we collect your name, address, email address phone numbers, employment history, qualifications/education. 


We use cookies on our website. These are small text files that we transfer to your computer to help the website identify you.

The SPS website uses cookies to:

  • analyse how the site is being used (from data held in aggregated, anonymous form)

  • enable site functionality, including logging in, personalised information, account management and messaging

  • allow third-party functionality, for example when we embed videos from sites like YouTube.

You can block cookies by selecting the appropriate settings on your browser. However, please remember that our website might not work as well as it should if you do this. 

Disclosure of your information

We may share your information with any member of our team, and selected third parties including business partners, suppliers, and sub contractors for the performance of any contract we enter into with them or you

Where your personal data may be processed

We use Mailchimp, Survey Monkey and Google Analytics to support our web activities.  As all these are based in the US they are certified with Privacy Shield for more information contact US Department of Commerce and Federal Trade Commission

Your rights

You have the right to request from us access to, rectify and / or erase your data. Restrict and or object to processing of your data. You can exercise the right at any time by contacting us

Terms of sale

This statement sets out the conditions relating to the sale of services and goods by us to you through the website.

Purchasing goods

Instructions on how to purchase services and goods is displayed on the relevant pages of our website.Your order is only accepted once we have taken payment from you whether directly or via payment processes indicated on the website.

All course deposits are none refundable (however, at the discretion of SPS may be transferred to another course/date). No certification will be issued unless all payments are received as indicated on application and / or acceptance of instalment instructions prior to any examination process.

Courses when paid in full are none refundable (however, at the discretion of SPS may be transferrable to another course/date)

We will acknowledge by email your order and inform you by email of any goods you order being unavailable.

We reserve the right to make changes to these Terms of Sale at any time.  You will be subject to the Terms of Sale at the time you place your order with us.


All prices are quoted in UK pounds sterling, and good are sold under UK law.

All prices are inclusive of VAT unless stated otherwise.

If you are placed in the UK we will endeavour to get your order to you within 7-10 working days from receipt of your order. If you are based outside of the UK delivery may take longer.  If you require any further information beyond that supplied on the relevant page please contact us.

If you are based outside of the UK, you will be responsible for paying all customs and import duties that may apply to the goods.

Customer service

If you experience any difficulties when placing your order through our website, please contact us and we will endeavour to help you.

UK only - Statutory Cancellation rights and returns

If you live in the UK or another EU country, you have the right to cancel your order (goods only) after you have received and inspected the item.  NB “inspect” means examine, and does not permit you to use the item.  No statutory cancellation rights apply to goods made specifically to your requirements or measurements.

Please note you are under a legal duty to take care of the goods, and this includes all packaging and labelling. Care must be taken to ensure return of the goods in the best possible condition.

Events outside our control

We will not be liable or responsible for any failure to deliver for an event outside of our control.

An “event outside our control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs, or other industrial action by a third party, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or fire, explosion, storm, flood earthquake , subsidence, epidemic, or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Terms of Website Use

These terms of use tells you the terms on which you may make use of our website , whether as a guest, subscriber or registered user. This includes accessing, browsing or subscribing.

We do not guarantee that our site, or any of its content, will always be available without interruption.

You may use any information contained in the website accessible to you, provided:

It is for information purposes only and not for reproduction on any other website or for commercial gain.

All copyright, trade mark and other propriety notices are kept on the content.

Any links to the website are notified to and approved by us before they are created.

No part of this website is copied, stored in a retrieval system, modified, distributed, republished or transmitted in any form or by any means to any third party without our written permission.

If you choose, or are provided with , a user identification code, password or other piece of information as part of our security processes and procedures, you must treat such information as confidential.  You must not disclose it to any third party. 

NB We reserve the right to disable any user identification code or password, whether chosen by you or provided by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.  If you know or suspect that anyone other than you knows your user identification code or password you must promptly notify us at

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.Those rights are protected by copyright laws and treaties around the world.  All rights are reserved.

Our names and logos and related product and service names, designs and slogans may not be used without our prior consent.

You may not systematically extract or re-utilise parts of the website without our prior consent.

You may not modify the paper or digital copies of any video or audio sequences or any graphics separately from any accompanying text.

You may not create/or publish your own database that features what we consider in our sole discretion to be substantial parts of our website without our prior consent.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so.

Acceptable Use and Content Standards

You agree that any use by you of the website shall be in accordance with the following:

Contributions must be accurate (where fact is stated), be genuinely held (where they stay options) and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not whether by upload, post, publish transmit reproduce any:

Content that infringes any patent, trademark, trade secret, copyright or other propriety rights of any party.

Contain any material that is defamatory of any person

Contain any material that is offensive, obscene, hateful or inflammatory or is inaccurate, false, threatening, invasive of privacy, or is racially, ethnically or is otherwise objectionable. 

Promote sexually explicit material

Promote violence

Content that contains software viruses or other harmful or destructive components or features designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment.

Content used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Advocate, promote or assist any unlawful act such as copyright infringement or computer misuse.

Stalk or otherwise harass another user.

NB Content of the website is intended to provide general information only and should not be considered as a substitute for advice covering any specific situation or (where relevant) overriding your responsibility for exercising professional and clinical judgement.  We cannot guarantee the integrity, quality or accuracy of content and it must be treated only as an aide in any decision making process.

Maintaining the website

We aim to update the website regularly and maintain the website in operational condition. However, we cannot guarantee that this will always be the case.  Any content may be out of date  at any given time and we are under no obligation to update that content. We reserve the right to from time to time, modify, suspend or discontinue the website (or any part therof) with or without notice to you.

We will respect personal information and undertake to comply with the Data Protection Act 1998.

If you receive any unsolicited commercial emails please email us with details


We reserve the right to immediately suspend or terminate your use of the website or any online community if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions.


We reserve the right at any time to change fees for the use of parts of this website

Contact us

Any queries relating to this website should be sent to